FAQ

Quality, Ecology, Innovation, Service

Q: Are you a factory or a trading company?
A:

We are a professional flooring manufacturer with 16 years of industry experience. Our annual production capacity is 6,000,000 square meters.

Q: Can you accept OEM/ODM orders?
A:

Yes, we fully support OEM/ODM cooperation. We can customize product packaging, logos and specifications according to your brand requirements and provide one-stop solutions.

Q: What's the lead time for delivery?
A:

Generally 25-40 working days. For customized products or large orders (over 10,000㎡), the lead time will be negotiated separately and confirmed in the contract.

Q: Do you provide free samples?
A:

English: Yes, samples are free of charge, but customers need to bear the international shipping cost. We can send 3-5 different samples according to your needs.

Q: What's the warranty and after-sales service?
A:

Warranty: Engineered wood (10 years), laminate (10years), SPC (10 years), skirting (10 years). Provide online after-sales technical services.

Q: What skirting boards do you offer and how to match them?
A:

English: 1. Wooden skirting: Matches engineered/laminate flooring, for dry high-end spaces. 2. PVC skirting: Waterproof, matches SPC flooring, for wet areas. Custom colors/lengths available.

Q: Do you offer customization? What's the MOQ?
A:

English: Customizable (color, pattern, thickness). MOQ: Engineered wood (500㎡), laminate (1,000㎡), SPC (800㎡), skirting (300m). Negotiable for large projects.

Q: What payment terms do you accept?
A:

English: We accept common international payment terms for B2B cooperation, such as T/T (30% advance payment, 70% against copy of B/L), L/C at sight. Negotiable for long-term cooperative customers.

Q: What shipping options do you offer?
A:

We offer sea freight, air freight, and land freight. The most suitable option will be selected based on the order quantity, destination, and delivery time.

Q: Do your products have any environmental certifications?
A:

Yes, our products have passed international certifications, such as CE (Conformité Européenne) and ISO (International Organization for Standardization).